We currently ship to all of mainland Spain, the Balearic Islands, Ceuta and Melilla.

Our shipping options are:

• Mainland Spain : Free shipping on orders of €15 or more. For orders under €15, the shipping cost is €3.99. Estimated delivery time is 1-4 business days.
• Balearic Islands, Ceuta and Melilla : Flat rate of €7.99 (regardless of order amount). Estimated delivery time is 3-7 business days.

Orders placed after 2:00 PM are processed the next business day. Once your order has been shipped, you will receive an email with the shipping confirmation and tracking number.

Note: We do not currently ship to the Canary Islands, except for specific campaigns which will be announced in due course.

The most convenient way to track your order is through the Shopify Shop app , available for free on iOS and Android.

How does it work?

1. Download the Shop app from the App Store or Google Play Store.
2. Create an account or log in with the same email address you used to make your purchase.
3. Your orders will automatically appear in the app once they are shipped.
4. Receive real-time notifications about every update: when your order leaves our warehouse, is in transit, is near you, or has been delivered.
5. Check the tracking map to see exactly where your package is at any given time.

Advantages of using Shop:

• Real-time tracking with push notifications.
• All your Shopify store orders in one place.
• Quick access to shipping information without searching for emails.
• View your package's route on the map.

If you prefer not to use the app, you will also receive an email with the tracking number which you can check directly on the carrier's website.

Yes, we offer a completely free in-store pickup option .

How does it work?

1. During the purchase process, select the "Store Pickup" option under shipping method.
2. Complete your order and make the payment.
3. You will receive an email when your order is ready for pickup.
4. Visit our store at the indicated time with your order confirmation.

Our address: Calle Astorga, 3 bis 28947 Fuenlabrada, Madrid, Spain.

Advantages of in-store pickup:

• Completely free, with no shipping costs.
• Pick up your order at your convenience.
• You can see the product before you take it.

If you have any questions about collection times, please contact us at newplayspot@gmail.com or call us at +34 609 163 754 .

At Newplay we accept returns within 30 days of receiving your order.

Conditions for returns:

For a return to be accepted, the product must:

• Be in perfect condition, with no signs of use.
• Keep the original packaging, accessories, and manuals.
• To be suitable for subsequent sale.

Shipping cost:

• If the return is due to a change of mind, the customer is responsible for the return shipping costs.
• If the product is defective or there is an error on our part, we will cover the cost of the return.

Replacement charge:

If the product arrives with the packaging tampered with or showing signs of use, the following charges will apply:

• Packaging damaged but product in good condition: €2.95 per unit.
• Product with signs of use or missing accessories: up to 7% of the item's price.

How to request a refund:

Contact us at newplayspot@gmail.com indicating:

• Order number.
• Name and surname.
• Reason for return.
• Photographs of the product and packaging (if applicable).

We will send you the instructions and shipping address. The refund will be processed within 3-7 business days after the return is approved.

Important: Original shipping costs are non-refundable.